Anthony P Winning
I'm a researcher and service designer in Canberra. I study how people get things done through government systems, and how agencies can tell whether those systems are working.
Read more about me, explore case studies of my work, or see what I have been writing about.
Selected work
Who can act for whom: authorisation in Australia's digital identity system
Mixed-methods research for the Digital Transformation Agency on how people and businesses authorise others to act for them, and the models that came out of it.
Replacing AUSkey: usability testing the ATO's Relationship Authorisation Manager
Three rounds of iterative usability testing for the system that replaced AUSkey, taking task success from 76% to 98%, with an exploratory trial of EEG to measure cognitive load.
Voice of Customer at WooliesX: from survey scores to causes
Turning Woolworths Online's weekly customer survey into analysis product teams could act on: automating the data pipeline, finding what actually drove satisfaction, and linking software changes to customer outcomes.
Featured
How Will We Know if Human Oversight of AI Actually Works?
APS policy requires human oversight of AI, but offers no rigorous way to check it works. Seeded test cases and Signal Detection Theory could provide one.
Recent Writing
Making Merit Defensible
Hiring panels drift towards matching job titles because precedent is easier to defend than judgement. Four practices would make capability-based decisions the safest choice.
Why the Digital Divide Is Not What You Think, and Is Not Going Away
Around one in five Australians are digitally excluded, and the barriers go well beyond owning a computer. Why government services must stay digital by default, not digital only.
What Can a Handful of Users Really Tell Us?
Usability tests with a handful of users are good at finding problems, but they are routinely used to support claims they cannot bear. Why the method must match the question.
Is AI Alignment One Problem or Several?
Public debate treats AI alignment as one hard problem about ethics. It is at least two, plus a third that falls to institutions, and confusing them puts the wrong people in charge of the wrong questions.