Writing
Articles and essays.
Why the Digital Divide Is Not What You Think, and Is Not Going Away
Around one in five Australians are digitally excluded, and the barriers go well beyond owning a computer. Why government services must stay digital by default, not digital only.
What Can a Handful of Users Really Tell Us?
Usability tests with a handful of users are good at finding problems, but they are routinely used to support claims they cannot bear. Why the method must match the question.
Is AI Alignment One Problem or Several?
Public debate treats AI alignment as one hard problem about ethics. It is at least two, plus a third that falls to institutions, and confusing them puts the wrong people in charge of the wrong questions.
Why Do AI Projects Fail When the AI Works?
AI capability is no longer the main obstacle. Organisations mistake AI usage for improved outcomes, and apply AI to isolated tasks instead of redesigning the work as a whole.